Return & Refund Policy

About Cancellation

For orders that have been shipped, we cannot cancel the order for you. If you need to cancel the order, please contact binben2022@outlook.com within 24 hours of placing the order, otherwise our return process will apply.

About Returns

Within 30 days after receiving the order. Customers have the right to ask us to return all unused items in their original packaging.
Non-quality problems, when the goods need to be returned due to the following reasons, the return freight shall be borne by the customer.
Returning the package due to personal reasons, including but not limited to, repeated purchase/wrong purchase/unnecessary after purchase/not as expected/inappropriate size, color, etc.
We try our best to show you the color of the product itself. However, the display of the product under different monitors will inevitably have a little color difference, this is not a product quality problem, we also provide the product details and size for your reference, so we recommend you to check the product details before payment and make sure the product is what you want.
Due to external factors (such as logistics/holidays), the package is not delivered in time and requires a refund
Usually, the shipping time of the package takes 1-3 weeks, but due to some uncontrollable factors such as holidays/flight tension, the package may not be delivered within the estimated time, but we will try our best to urge the logistics company to transport the package, so we suggest that if you are interested in Please contact binbenculture@outlook.com if there is any requirement on the delivery time of the package, we will answer it for you.
Packages are returned for a refund due to wrong address/unable to contact recipient, etc.
Usually, if the package fails to be delivered, it will be returned to the warehouse of the logistics company. If you are requesting a refund, you will need to follow our return process after signing for the package to return the package, but no return fee will be charged.
Thank you for your understanding, the return in the above situation is not free, we are wholeheartedly committed to providing the best products for every customer, but due to the inevitable production traces in the product production process, such as thread ends / uneven patterns / product finish After leaving incomplete, etc., but this is a normal phenomenon, not a quality problem.
It should be noted that due to the product attributes, customized products cannot accept return and exchange requests (including fitted sheet bedding/curtain customization, etc.) In addition, unfortunately, we currently cannot accept return and exchange requests for non-customized products. Not completely satisfied with the item and would like to purchase another product, please return the item you are not satisfied with and reorder the item you want

How to return

Please do not return your product directly to us without first contacting our customer service team as this will affect the processing time of your return or exchange request.
1. Contact us at binben2022@outlook.com to start returning. Include your order number, the name and quantity of the item being returned, a picture of the package (the entire package).
2. If your return is accepted, we will send you instructions on how and where to send your package.
3. We will process your refund within 7 days after receiving your package, and the refund will be refunded in the same payment method as your original order.
Late or lost refunds
If you haven't received your refund after a few days, please contact your credit card company as it may take some time for your refund to be officially posted. If you have completed all these steps and still have not received your refund. Please contact binben2022@outlook.com.
Please Note: If you have any questions about your order or would like to make a return request, you should contact us within 30 days of receiving the shipping presentation. After 30 days, we will not be able to accept your order, hope you can understand.